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Australia and New Zealand

Hybrid Series

Once a month, industry leaders in CX will be at the Chief Customer Officer Live Series. They are committed to delivering transformation strategies that will build agility, speed, intelligence and innovation.

 

A hub for all customer experience leaders, where you can offer insights, solutions or simply join as a silent observer!

Over 55000 members in Customer Experience
Customer Experience Live Series

Chief Customer Officer Editions

2021 Schedule

South East Asia

Upcoming dates:

  • CCO Live SEA Vol.8 - 22nd Apr 2021

  • CCO Live SEA Vol.9 - 20th May 2021

  • CCO Live SEA Vol.10 - 17th Jun 2021

  • CCO Live SEA Vol.11 - 22nd Jul 2021

  • CCO Live SEA Vol.12 - 19th Aug 2021

  • CCO Live SEA Vol.13 - 16th Sep 2021

Australia & New 
Zealand

Upcoming dates:

  • CCO Live ANZ Vol.9 - 27th Apr 2021

  • CCO Live ANZ Vol.10 - 25th May 2021

  • CCO Live ANZ Vol.11 - 22nd Jun 2021

  • CCO Hybrid ANZ Vol.12 - 20th Jul 2021

  • CCO Hybrid ANZ Vol.13 - 24th Aug 2021

  • CCO Hybrid ANZ Vol.14 - 21st Sep 2021

United Kingdom

Upcoming dates:

  • CCO Live UK Vol.8 - 27th Apr 2021

  • CCO Live UK Vol.9 - 25th May 2021

  • CCO Live UK Vol.10 - 22nd Jun 2021

  • CCO Live UK Vol.11 - 20th Jul 2021

  • CCO Live UK Vol.12 - 24th Aug 2021

  • CCO Live UK Vol.13 - 21st Sep 2021

Every CCO Edition

Speakers

10+

Participants

150+

Chapters

3

Practitioner:Vendor

50:1

Tech Show

Customer Survey Software

Customer Analytics

Artificial Intelligence

Digital CX

Visual Dashboards

Customer Data Platform

Knowledge Base

Customer Data Platform

Data Quality & Governance

Omni-Channel Engagements

Customer Relationship Management

Customer Service Software

Aged Care Workforce:

Approaches to Achieving a Service Centric Workforce

Technology:

Leveraging Technology to Enhance Service Delivery

Continuous Improvement, Change & Transformation Management: Your Path Through Transformation Followed By Culture & Organisational Change

Streamlining Processes & Consumer Centred Care Delivery

What We Talk About

An Intelligent Enterprise:

Utilising data driven innovation to create an optimised customer experience

Advanced & Predictive Data & Analytics:

Customer intimacies and digital transformations

Synergies between employee experience and customer experience

Change & Transformation Management:

Changing your data strategy to suit your customers

Who We Are

Heads/Directors/GMs:

  • Customer Care

  • Customer Data

  • Customer Insights

  • Marketing

  • Customer Experience

  • Customer Service

  • Customer Delight

  • Customer Operations

  • Chief Customer Officer

  • Chief Service Officer

  • Chief Experience Officer

Partner Involvements

Champagne

Solutions Clinic

Private 

1:1 Discussions

Executive

Roundtables

Plenary Thought

Leadership Sessions