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Once a month, industry leaders in CX will be at the Chief Customer Officer Live Series. They are committed to delivering transformation strategies that will build agility, speed, intelligence and innovation.
A hub for all customer experience leaders, where you can offer insights, solutions or simply join as a silent observer!
Over 55000 members in Customer Experience
Customer Experience Live Series
Chief Customer Officer Editions
2021 Schedule
South East Asia
Upcoming dates:
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CCO SEA Vol.13 | 16th Sep 2021
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CCO SEA Vol.14 | 21st Oct 2021
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CCO SEA Vol.15 | 18th Nov 2021
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CCO SEA Vol.16 | 17th Feb 2022
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CCO SEA Vol.17 | 17th Mar 2022
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CCO SEA Vol.18 | 21st Apr 2022
Australia & New
Zealand
Upcoming dates:
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CCO ANZ Vol.14 | 21st Sep 2021
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CCO ANZ Vol.15 | 19th Oct 2021
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CCO ANZ Vol.16 | 23rd Nov 2021
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CCO ANZ Vol.17 | 8th Dec 2021
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CCO ANZ Vol.18 | 22 Feb 22
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CCO ANZ Vol.19 | 22 Mar 2022
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CCO ANZ Vol.20 | 26 Apr 2022
United Kingdom
Upcoming dates:
-
CCO UK Vol.13 | 21st Sep 2021
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CCO UK Vol.14 | 19th Oct 2021
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CCO UK Vol.15 | 23rd Nov 2021
-
CCO UK Vol.16 | 8th Dec 2021
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CCO UK Vol.17 | 22 Feb 2022
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CCO UK Vol.18 | 22 Mar 2022
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CCO UK Vol.19 | 26 Apr 2022
Every CCO Edition
Speakers
10+
Participants
150+
Chapters
3
Practitioner:Vendor
50:1
Tech Show
Customer Survey Software
Customer Analytics
Artificial Intelligence
Digital CX
Visual Dashboards
Customer Data Platform
Knowledge Base
Customer Data Platform
Data Quality & Governance
Omni-Channel Engagements
Customer Relationship Management
Customer Service Software
Aged Care Workforce:
Approaches to Achieving a Service Centric Workforce
Technology:
Leveraging Technology to Enhance Service Delivery
Continuous Improvement, Change & Transformation Management: Your Path Through Transformation Followed By Culture & Organisational Change
Streamlining Processes & Consumer Centred Care Delivery
What We Talk About
An Intelligent Enterprise:
Utilising data driven innovation to create an optimised customer experience
Advanced & Predictive Data & Analytics:
Customer intimacies and digital transformations
Synergies between employee experience and customer experience
Change & Transformation Management:
Changing your data strategy to suit your customers
Who We Are
Heads/Directors/GMs:
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Customer Care
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Customer Data
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Customer Insights
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Marketing
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Customer Experience
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Customer Service
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Customer Delight
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Customer Operations
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Chief Customer Officer
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Chief Service Officer
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Chief Experience Officer
Partner Involvements
Champagne
Solutions Clinic
Private
1:1 Discussions
Executive
Roundtables
Plenary Thought
Leadership Sessions