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South East Asia

Building Customer Experience agility to meet shifting needs in 2022

A closed-door and private virtual discussion between 15 executives

Register for your seat:

12:10pm - 1:00pm SGT 21st April 2022

Discussion Focus:​

​•    What trends will have the biggest impact on customers and what pivots you need to make in

      your business and customer experience strategy


•    How technology can help ease disruption caused by supply chain and labour shortages, as well

      as help continuously sense and respond to ongoing shifts in customer needs and expectations

 

•    Steps to take to develop organisational agility

 

•    How to build an agile, always-on approach to CX
 

 

Focus Areas

  • Digital Transformation

  • Customer Touch Points 

  • Automated Workflows 

  • CX Transformation

  • Innovation & Analytics

  • Optimising Customer Service

Agenda

Who Will Attend

10:45 AM - 10:50 AM | Opening Remarks

10:50 AM - 11:10 AM | Interactive discussions

11:10 AM - 12:25 AM | Q&A

11:25 AM - 11:30 AM | Closing Remarks & end of session

  • Chief Customer Officer

  • Chief Information Officer

  • Chief Digital Officer

  • Heads, Directors, GMs of:

        CX/ IT/ Digital

 
Virtual Team Meeting

Overview

Your customers have changed. Do you know exactly what consumers want from companies in 2022? 

Join us for this session of the CCO InnerCircle with industry thought leaders and peers as we dive deep into the comprehensive findings of our 2022 Global Consumer Trends Report — a study of 23,000+ people from around the world.

We’ll reveal exactly what consumers want from companies in 2022 across Asia Pacific and provide practical guidance on how to build an agile, always-on CX approach to meet shifting customer experience expectations.

Hosting you will be our Customer, Brand and Research Experience subject matter expert, Eleanor O'Dwyer-Duggan.

What you will learn:


•    What trends will have the biggest impact on customers and what pivots you need to make in your business and customer experience

      strategy


•    How technology can help ease disruption caused by supply chain and labour shortages, as well as help continuously sense and respond to

      ongoing shifts in customer needs and expectations


•    Steps to take to develop organisational agility
•    How to build an agile, always-on approach to CX

 

 
 

Book Your Seat

CCO InnerCircle SEA - April Edition VQL.1
When
21 Apr, 12:10 pm – 1:00 pm GMT+8
Where
Online Event