South East Asia
Building Customer Experience agility to meet shifting needs in 2022
A closed-door and private virtual discussion between 15 executives
Register for your seat:
12:10pm - 1:00pm SGT 21st April 2022
Discussion Focus:
• What trends will have the biggest impact on customers and what pivots you need to make in
your business and customer experience strategy
• How technology can help ease disruption caused by supply chain and labour shortages, as well
as help continuously sense and respond to ongoing shifts in customer needs and expectations
• Steps to take to develop organisational agility
• How to build an agile, always-on approach to CX
Focus Areas
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Digital Transformation
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Customer Touch Points
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Automated Workflows
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CX Transformation
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Innovation & Analytics
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Optimising Customer Service
Agenda
Who Will Attend
10:45 AM - 10:50 AM | Opening Remarks
10:50 AM - 11:10 AM | Interactive discussions
11:10 AM - 12:25 AM | Q&A
11:25 AM - 11:30 AM | Closing Remarks & end of session
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Chief Customer Officer
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Chief Information Officer
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Chief Digital Officer
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Heads, Directors, GMs of:
CX/ IT/ Digital
Overview
Your customers have changed. Do you know exactly what consumers want from companies in 2022?
Join us for this session of the CCO InnerCircle with industry thought leaders and peers as we dive deep into the comprehensive findings of our 2022 Global Consumer Trends Report — a study of 23,000+ people from around the world.
We’ll reveal exactly what consumers want from companies in 2022 across Asia Pacific and provide practical guidance on how to build an agile, always-on CX approach to meet shifting customer experience expectations.
Hosting you will be our Customer, Brand and Research Experience subject matter expert, Eleanor O'Dwyer-Duggan.
What you will learn:
• What trends will have the biggest impact on customers and what pivots you need to make in your business and customer experience
strategy
• How technology can help ease disruption caused by supply chain and labour shortages, as well as help continuously sense and respond to
ongoing shifts in customer needs and expectations
• Steps to take to develop organisational agility
• How to build an agile, always-on approach to CX
Book Your Seat
