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South East Asia

Conversational Commerce on the rise -

focus on Messaging and channel availability

A closed-door and private virtual discussion between 15 executives

Register for your seat:

12:10pm - 1:00pm SGT 21st April 2022

Discussion Focus:​

​•    What trends will have the biggest impact on customers and what pivots you need to make in

      your business and customer experience strategy


•    How technology can help ease disruption caused by supply chain and labour shortages, as well

      as help continuously sense and respond to ongoing shifts in customer needs and expectations

 

•    Steps to take to develop organisational agility

 

•    How to build an agile, always-on approach to CX
 

 

Focus Areas

  • Digital Transformation

  • Customer Touch Points 

  • Automated Workflows 

  • CX Transformation

  • Innovation & Analytics

  • Optimising Customer Service

Agenda

Who Will Attend

10:45 AM - 10:50 AM | Opening Remarks

10:50 AM - 11:10 AM | Interactive discussions

11:10 AM - 12:25 AM | Q&A

11:25 AM - 11:30 AM | Closing Remarks & end of session

  • Chief Customer Officer

  • Chief Information Officer

  • Chief Digital Officer

  • Heads, Directors, GMs of:

        CX/ IT/ Digital

 
Virtual Team Meeting

Overview

Conversational CX and Commerce has been increasing rapidly bolstered by the 2019 pandemic. Customers are increasingly turning to social messaging apps to connect with companies, with inquiries over WhatsApp, FB Messenger, WeChat and Line jumping 36% in 2021 - higher than any other channel. Messaging is no longer used just for problem resolution, it has become a medium for pre-sale inquiries with purchases happening right within the messaging ecosystem. We'll take a look at how companies can leverage this.

What you will learn:


•    What trends will have the biggest impact on customers and what pivots you need to make in your business and customer

      experience strategy


•    How technology can help ease disruption caused by supply chain and labour shortages, as well as help continuously sense and

      respond to ongoing shifts in customer needs and expectations


•    Steps to take to develop organisational agility
•    How to build an agile, always-on approach to CX

 

 
 

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